RETURN POLICY | Liberneeta

Return Policy, Exchange, and Cancellation Policy

1. Order Cancellations & Immediate Exchanges

1-Hour Window: Any order placed on our website can be canceled or modified within 1 hour of the purchase time.
Product Exchange Window: You may contact us within 1 hour from the purchase time if you wish to exchange your item for a product of equal or lesser value.
- Note: If you choose to exchange for an item of lesser value, the price difference will not be refunded.
Post-Arrival Policy: We strictly do not accept any product exchanges once the item has been delivered to your address.

2. Sizing, Color, & Preference Policy

No Returns for Fit/Preference: We do not accept returns, exchanges, or cancellations based on personal preference ("change of mind") or incorrect sizing selection. All products are sold "as is".
Color Variations: Minor color differences may exist between the product photos and the actual item due to lighting and monitor settings. However, the actual color is highly similar to the photos shown.
Need Help With Sizing? If you are unsure about your ordered size, please consult with us before purchasing. Our team is highly responsive and will reply immediately to help you find the right fit.

3. Quality Issues & Return Shipping Costs

Quality Issues / Defective Items: If you need to return a product due to genuine quality or manufacturing issues, we will fully bear the return shipping fees.
Standard Returns / Other Cases: For any other approved return cases, the buyer must bear all associated costs, including:
1. Shipping costs to our warehouse.
2. Local customs fees/duties in your destination country.
3. Import customs fees and taxes upon arrival in Indonesia.
Condition of Returned Items: Returns are strictly prohibited for any products that have been washed, used, altered, or tampered with in any way.

4. Support, Shipping Exceptions, & Customs Responsibility

Dedicated Support: If you experience any problems or issues with your order, please contact us immediately at sales@liberneeta.com. We are committed to responding right away to resolve your concerns.
Remote Areas & Conflict Zones: Please note that if your shipping address is classified as a remote area by our couriers, or if your country is experiencing active conflict or political instability, any resulting surcharges or additional delivery fees will be fully billed to the customer.
Duties, Taxes, & Custom Delays: Customers are 100% responsible for all Duty, VAT, or local Customs fees. Please check your own country's policies before buying. As the buyer, you should be fully aware of potential:
- Delays resulting from customs inspections.
- Import duties and taxes that buyers must pay.
- Brokerage fees payable at the exact point of delivery.

💬 WhatsApp: +62 851-5821-2577

📸 Instagram: @liberneeta.id